Something
not working?
This is the support page for every app we publish. A person in Las Vegas answers, within one business day.
The five things people usually need
All of these you can do yourself, right now, faster than waiting for us to reply.
I want to delete my account
You can do it yourself, from inside the app under Settings, then Account, then Delete account. If you’ve already removed the app, use the web form instead.
Delete your accountI want to cancel a subscription
Cancel it where you bought it. If Apple, Google or Shopify charged you, only they can stop the billing, and each one takes a different route.
Cancelling and refundsI want a refund
Purchases through an app store are refunded by that store under their own policy. Anything bought directly from us is refunded by us.
Who refunds whatI want to know what data you hold about me
Ask for a copy, a correction, a deletion or an opt out. Requests made through the rights form are logged against the legal deadline.
Make a privacy requestI found a security problem
Please tell us. We’ll answer you, fix it, tell you when it’s fixed, and credit you if you would like that.
Report a vulnerability
Anything else, write to us
Tell us which app, what you were doing, and what happened instead. If you can, include your device and the app version, which is usually at the bottom of the settings screen. It saves a round trip.
Within one business day. Every message gets an answer from a person, including the awkward ones.
Send you through a phone tree, make you repeat yourself to three people, or close a ticket because it went quiet.
If you’re reviewing one of our apps
This page is the Support URL submitted with every listing. The disclosures page answers Apple, Google and Shopify separately, in each platform’s own terms, and links into the detail behind every answer.